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Man in the oil and gas industry using strength pushes a lever wearing a UniFirst flame resistant garment
Man in the oil and gas industry using strength pushes a lever wearing a UniFirst flame resistant garment

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Oil and gas company improves productivity and reduces costs by $10K with UniFirst

UniFirst |12-8-2025 | Case Study
Man in the oil and gas industry using strength pushes a lever wearing UniFirst industrial workwear.

Summary:

A medium-sized oil and gas company in Kansas faced persistent challenges with its previous uniform provider. Issues with garment cleanliness, missing inventory, and unresponsive customer service disrupted operations and impacted employee satisfaction. By partnering with UniFirst for a uniform rental program, the company implemented a custom uniform program that improved service delivery, enhanced their professional image, and reduced annual program costs by more than $10,000.

Challenge: Service gaps and operational inefficiencies

The company’s previous uniform program created several critical challenges including:

DIRTY GARMENTS
Uniforms were often returned dirty or excessively soiled, failing to meet the company’s standards for professionalism and safety. Properly maintained uniforms, including flame resistant (FR) garments and high visibility garments, are essential for ensuring employee safety and maintaining a professional appearance.

UNIFORM SHORTAGES
Garments frequently went missing, leaving employees without proper workwear needed to perform their jobs. This caused operational delays and reduced productivity.

UNRESPONSIVE CUSTOMER SERVICE
The company struggled to get timely support from their provider, leading to unresolved issues, operational stress, and constant frustration.

These challenges hindered operational efficiency and the company’s ability to maintain a professional image.
UniFirst Routes Service Representative talking with a oil and gas customer wearing industrial workwear

Solution: A customized uniform rental program

UniFirst addressed their challenges with a strategic, customer-focused approach:
Clean, professionally maintained uniforms

Employees were outfitted with comfortable, high-quality uniforms, including flame resistant workwear. UniFirst industry experts recommended our Armorex FR work shirts with reflective striping and Armorex FR enhanced visibility work pants, designed to meet rigorous standards for safety, cleanliness, and professionalism while boosting employee comfort and productivity. These garments are fully OSHA-compliant, meeting CAT and ATPV requirements. To ensure optimal performance, UniFirst conducts a thorough 10-point uniform inspection with every laundering, helping to preserve the protective properties of all garments, including FR workwear.

Improved inventory management
UniFirst introduced a centralized system with garment scanning and tracking technology to ensure consistent delivery and proper inventory control, eliminating garment shortages.
Responsive customer service
UniFirst implemented a closed-loop CRM system to provide timely communication and fast issue resolution, reducing stress for managers. Additionally, the UniFirst Portal offers 24/7 access to account information, allowing the company to quickly add or remove wearers, view invoices, and submit service requests.

Impact: Cost savings and operational improvements

The oil and gas company experienced immediate and measurable benefits after transitioning to UniFirst:
dollar sign savings icon
Annual cost savings

UniFirst’s VIP Cost Analysis Program® identified uniform program improvements to lower their Total Cost of Ownership, reducing annual spending by $10,000+.

button-down uniform shirt icon
Enhanced professional image and safety

Employees now wear clean, high-quality uniforms personalized with the company’s logo, boosting confidence, customer trust, and brand alignment. Additionally, employees felt confident and comfortable knowing that their uniforms are well maintained and effective in helping to protect them in hazardous situations. Read more about prioritizing safety with FR uniforms in the oil and gas industry.

UniFirst truck icon
Streamlined Operations

Improved inventory management and responsive customer service enhanced efficiency across the organization, reducing operational disruptions.

Impact: Cost savings and operational improvements

The oil and gas company experienced immediate and measurable benefits after transitioning to UniFirst:
dollar sign savings icon
Annual cost savings

UniFirst’s VIP Cost Analysis Program® identified uniform program improvements to lower their Total Cost of Ownership, reducing annual spending by $10,000+.

button-down uniform shirt icon
Enhanced professional image and safety

Employees now wear clean, high-quality uniforms personalized with the company’s logo, boosting confidence, customer trust, and brand alignment. Additionally, employees felt confident and comfortable knowing that their uniforms are well maintained and effective in helping to protect them in hazardous situations. Read more about prioritizing safety with FR uniforms in the oil and gas industry.

UniFirst truck icon
Streamlined Operations

Improved inventory management and responsive customer service enhanced efficiency across the organization, reducing operational disruptions.

Workers in the energy and utilities industry performing job tasks near oil truck while wearing UniFirst industrial workwear.

Conclusion:

By partnering with UniFirst, this oil and gas company transformed its uniform program into an efficient system that supports operational success and reinforces its professional image. This case study highlights the value of the right managed uniform rental program in overcoming service challenges, driving business growth, and ensuring employee satisfaction.

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