Summary:
Since 2018, a national nutrition company established a strong market presence, excelling in the supplements industry. With 50 employees, including 35 who regularly wear uniforms, the company offers a variety of products for fitness goals, such as fat loss, muscle building, and recovery. Their recent relocation to a new facility highlighted the need for improved quality control, communications and inventory management solutions. UniFirst stepped in to deliver reliable uniform rental services and custom uniform programs, enhancing operational efficiency and achieving significant cost savings.Challenges:
After moving to a new facility, the company faced several operational challenges:
- QUALITY CONTROL: Maintaining HACCP compliance, essential for food safety, became a struggle.
- INVENTORY SHORTAGES: Inefficient management of facility service products, including soap, paper products, trash can liners, and PPE, led to frequent shortages and wastage.
- BILLING AND COMMUNICATION: Persistent issues with previous suppliers resulted in billing inaccuracies and communication breakdowns, causing operational inefficiencies and increased costs.
The UniFirst Solution:
To tackle these challenges, the company partnered with UniFirst for a comprehensive uniform and facility service program:
- UNIFORM QUALITY AND HYGIENIC LAUNDRY: UniFirst introduced safety-compliant uniforms, including hygienically laundered lab coats and specialized coats, ensuring the company met HACCP standards. This step enhanced quality control and hygiene in their operations.
- ELIMINATING SHORTAGES: Implementing a robust Facility Services Program allowed for efficient management of disposable items, significantly reducing waste and ensuring a consistent uniform supply and necessary items.
- BILLING TRANSPARENCY AND IMPROVED CUSTOMER SERVICE: UniFirst provided clear billing transparency in uniform rental, eliminating inaccuracies and ensuring no hidden fees. The partnership also focused on improved customer service in uniform rental, enhancing communication and operational efficiency.
Results and Impact:
- OPERATIONAL EFFICIENCY: The introduction of high-quality, durable workwear solutions improved operational efficiency and boosted employee satisfaction. Efficient inventory management practices reduced shortages and waste, streamlining the supply chain.
- COST SAVINGS: The company realized an annual program spend reduction by $10,000 due to UniFirst’s solutions. The cost-saving program also led to significant labor time savings.
- CUSTOMER SATISFACTION: The company reported complete satisfaction with UniFirst’s program and services, highlighting the significant contribution to maintaining a clean and safe environment.
Conclusion:
The implementation of UniFirst’s comprehensive uniform and facility services program resulted in marked improvements in operational efficiency, significant cost savings, and enhanced customer satisfaction for the nutritional supplements company. UniFirst’s partnership was instrumental in upholding the company’s dedication to safety and excellence by ensuring adherence to quality standards and effective inventory management solutions.
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