Table of Contents
Situation
Operating nine locations across four New England states, Ballard Truck Center, LLC is a leader in the heavy-duty trucking industry, representing top-tier brands like Mack, Volvo, Isuzu, and Hino. As a family-oriented company with similar core values to UniFirst, Ballard understands that to retain a highly skilled workforce, they must value their employees’ day-to-day needs.
With facilities supporting dozens of hardworking staff and steady daily customer foot traffic, maintaining clean, welcoming restrooms is a direct reflection of Ballard’s core values. They weren’t just looking for a vendor dropping off commercial cleaning supplies; they needed a partner to help keep their team happy and productive and their customers feeling welcome.
Challenge: Inconsistent billing and lack of inventory management
- INCONSISTENT BILLING A lack of transparency from their previous provider led to ongoing issues with overbilling. This made it challenging for Ballard to maintain predictable billing for facility services and eroded trust.
- MISMATCHED RESTROOM DISPENSERS Their previous restroom dispensers lacked a cohesive, professional image, failing to align with the high-end, modern showrooms Ballard maintains.
- LACK OF INVENTORY MANAGEMENT Management wasted valuable time monitoring supply levels to avoid runouts of restroom supplies and empty dispensers.
Solution: The Essential Series
Ballard chose the UniFirst Essential Series to deliver turnkey facility maintenance solutions that practically run themselves. However, the upgrade didn’t stop at the restroom door. Ballard utilized our single-source uniform and facility service provider model to streamline their entire operation.
Classic design, high-capacity performance
Ballard selected the Essential Series for its “look of class,” according to Charles Grandll, General Manager, Ballard Truck Center. They moved away from dated hardware to sleek, modern commercial restroom dispensers for soap, paper, and air care. The high-capacity commercial restroom dispensers easily handle heavy traffic without constant refills.
A unified program
Beyond the restroom, Ballard integrated uniform rental and first aid services, reinforcing a culture where every detail, inside and outside the restroom, is managed with expert attention.
Proactive service over sales
UniFirst service representatives and local service experts communicate openly, educating Ballard’s management on actual facility needs through proactive inventory management, rather than simply pushing products.
Seamless implementation
The transition to Essential Series was planned and executed by UniFirst across all nine locations with zero disruption to Ballard’s daily operations.
Classic design, high-capacity performance
Ballard selected the Essential Series for its “look of class,” according to Charles Grandll, General Manager, Ballard Truck Center. They moved away from dated hardware to sleek, modern commercial restroom dispensers for soap, paper, and air care. The high-capacity commercial restroom dispensers easily handle heavy traffic without constant refills.
A unified program
Beyond the restroom, Ballard integrated uniform rental and first aid services, reinforcing a culture where every detail, inside and outside the restroom, is managed with expert attention.
Proactive service over sales
UniFirst service representatives and local service experts communicate openly, educating Ballard’s management on actual facility needs through proactive inventory management, rather than simply pushing products.
Seamless implementation
The transition to Essential Series was planned and executed by UniFirst across all nine locations with zero disruption to Ballard’s daily operations.
Outcome: A facility that meets their high standards
Exceptional Service
Because UniFirst proactively handles inventory management and maintenance, Ballard’s management team can focus 100% on their core business.
Clean, modern aesthetic
Staff have directly praised the look and functionality of the new restroom dispenser systems. As a Ballard representative said, “If an employee is comfortable, they are productive.”
Transparent Billing
By switching to UniFirst, Ballard eliminated the billing frustrations of the past, securing a relationship built on integrity and managed facility services.
“UniFirst delivers the best service in the industry.
If you switch to UniFirst and discover what I am telling you is not accurate, call me back and let me know.”
Impact
Conclusion
Frequently Asked Questions (FAQs)
Frequently Asked Questions
Partnering with a single-source provider like UniFirst allows businesses to streamline operations by consolidating restroom supplies, uniform rental, and first aid services into one managed program. As seen with Ballard Truck Center, this model eliminates the administrative hassle of multiple vendors, ensures predictable billing, and maintains a cohesive, professional image across the entire facility.
Proactive restroom inventory management involves a dedicated service representative monitoring and restocking your commercial restroom supplies so your staff doesn't have to. This prevents "operational drain" by eliminating emergency refill runs and ensuring you only pay for the products you need. By utilizing high-capacity commercial restroom dispensers, businesses also reduce the frequency of maintenance intervals, saving on internal labor costs.
The Essential Series is a complete restroom management solution that combines sleek, modern design with high-capacity performance. Unlike mismatched standard systems, the Essential Series™ offers a coordinated look for soap, paper, and air care. It is backed by a fully managed facility services model, meaning UniFirst handles installation, maintenance, and replenishment with no upfront capital investment.
Yes. Turnkey facility maintenance solutions are highly scalable. For Ballard Truck Center, UniFirst executed a seamless implementation across nine locations in four states. These dealership facility services are tailored to the high-traffic demands of showrooms and service bays, ensuring every site maintains the same high standards of cleanliness and employee comfort.
