Summary:
Challenge:
- FREQUENT WORKWEAR SHORTAGES
Repeated failures to deliver the required number of work uniforms and flame resistant (FR) workwear left employees unable to safely perform their job duties, jeopardizing productivity and risking safety and compliance. When workers did not have the right work uniforms available on time, shifts were delayed and operations on the factory floor were interrupted.
- SLOW ONBOARDING FOR NEW EMPLOYEES
Delays in outfitting new hires with the right types of work uniforms and FR workwear prevented timely start dates, prolonged onboarding timelines, lowered morale, and reduced confidence for both staff and supervisors.
- UNRESPONSIVE COMMUNICATION AND LACK OF SUPPORT
Slow responses and unclear processes from the prior provider led to unresolved issues, manager stress, and organization-wide confusion. The company’s leadership and frontline staff found it increasingly difficult to get the urgent support they needed to keep production running smoothly.
Solution:
Inventory accuracy and Visibility
To eliminate work uniform shortages, UniFirst implemented advanced garment scanning and rigorous tracking for all workwear. The UniFirst Portal provides real-time inventory visibility and delivery tracking, ensuring each employee receives the correct garment counts—on time, every time—so production lines stay moving and teams remain properly equipped.
Streamlined Onboarding and Sizing
With 24/7 access to the UniFirst Portal, the company can now quickly add or remove wearers online. Our Try-for-Size program features hands-on work uniform sizing sessions with sample garments, so every new hire can confirm the correct fit and comfort before being assigned a work uniform. All sessions and sizing approvals are tracked in the portal for transparent recordkeeping, minimizing returns and ensuring a smooth, well-documented onboarding experience.
Responsive, Proactive Support
We implemented our industry-leading service model to ensure clear accountability and communication. With Triple Pro Service, three dedicated local uniform experts support the account, backed by a closed-loop service request system. This structure delivers proactive updates, faster issue resolution, and responsive support tailored to the company’s needs, eliminating ambiguity and reducing operational stress.
Flexibility and Dependability
Even in the face of contract or supply chain delays, UniFirst adapted to the manufacturer’s evolving requirements while maintaining project timelines. Our hands-on project management ensured the large-scale work uniform rollout, which included garment installation for 80 FR uniform wearers, was completed on schedule and to exact specifications.
Inventory accuracy and Visibility
To eliminate work uniform shortages, UniFirst implemented advanced garment scanning and rigorous tracking for all workwear. The UniFirst Portal provides real-time inventory visibility and delivery tracking, ensuring each employee receives the correct garment counts—on time, every time—so production lines stay moving and teams remain properly equipped.
Streamlined Onboarding and Sizing
With 24/7 access to the UniFirst Portal, the company can now quickly add or remove wearers online. Our Try-for-Size program features hands-on work uniform sizing sessions with sample garments, so every new hire can confirm the correct fit and comfort before being assigned a work uniform. All sessions and sizing approvals are tracked in the portal for transparent recordkeeping, minimizing returns and ensuring a smooth, well-documented onboarding experience.
Responsive, Proactive Support
We implemented our industry-leading service model to ensure clear accountability and communication. With Triple Pro Service, three dedicated local uniform experts support the account, backed by a closed-loop service request system. This structure delivers proactive updates, faster issue resolution, and responsive support tailored to the company’s needs, eliminating ambiguity and reducing operational stress.
Flexibility and Dependability
Even in the face of contract or supply chain delays, UniFirst adapted to the manufacturer’s evolving requirements while maintaining project timelines. Our hands-on project management ensured the large-scale work uniform rollout, which included garment installation for 80 FR uniform wearers, was completed on schedule and to exact specifications.
Impact:
On-Time, On-Budget
The installation was completed on schedule. We also collaborated with the company to create a work uniform program that worked within their budget without sacrificing quality.
Increased Employee Morale
Employees reported greater satisfaction due to the higher quality uniforms and workwear, and consistent availability.
Streamlined Service and Operations
Prior work uniform shortages and delays were resolved, establishing a smoothly running uniform program from day one.
Conclusion:
UniFirst’s partnership with this global tire manufacturer shows how responsive service and customized uniform programs remove operational barriers and drive better business outcomes. By solving longstanding issues and delivering on our commitments, we provided a foundation for continued growth and a safer, more productive workplace.
If you’re looking to revamp your managed uniform rental program to build trust and confidence with your customers, reach out to our uniform experts today and begin your work uniform transformation.
